POLICY

The Derma Studio Business Policy

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Mission Statement:
At The Derma Studio, we are committed to providing exceptional skincare services and products while prioritizing the health and well-being of our clients. Our mission is to enhance natural beauty, boost confidence, and promote healthy skincare practices.

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1. Appointment and Scheduling
Appointments can be made by phone, online, or in person. Please arrive at least 10 minutes before your scheduled appointment to ensure a full treatment session. Late arrivals may result in a shortened appointment to avoid inconveniencing the next client. Late arrivals are also subject to cancellations. No shows will be billed the remaining balance. 

 

2. Cancellation and Rescheduling:
We understand that unforeseen circumstances may arise. To cancel or reschedule an appointment, please provide at least 24 hours' notice. Late cancellations and no-shows may be subject to a fee.

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3. Reservation and Deposit Requirement:

To secure an appointment at The Derma Studio, clients are required to provide a 50% deposit. The deposit amount and requirements will be communicated at the time of booking or during the consultation process.

 

4. Deposit Amount and Payment:

The deposit amount will vary based on the type of service and the total cost of the appointment. Deposits can be paid using the following methods: credit/debit card, or electronic money transfer. The deposit payment is deducted from the total cost of the appointment.

 

5.  Deposit Refund and Cancellation Policy:

Deposits are non-refundable. The Derma Studio reserves the right to withhold or refund deposits at its discretion in exceptional circumstances, such as service provider unavailability or business closure.

 

6.  Deposit Application:

Deposits are applied toward the scheduled appointment and are deducted from the final bill.

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7. Consultation:
All clients will undergo a skincare consultation before their first treatment to determine skin type, concerns, and any contraindications. Clients should disclose any allergies, medical conditions, or medications that might affect their treatment.

 

8. Health and Safety:
We prioritize the safety and well-being of our clients. All equipment and treatment areas are regularly sanitized and maintained. Our staff is trained in infection control and follows strict hygiene protocols.

 

9. Treatment Procedures:
Our technicians will provide a customized treatment plan based on your skin's needs and your goals. Clients should communicate any discomfort, allergies, or concerns during the treatment to ensure a comfortable experience.

 

10. Product Use:
We use and recommend professional-grade skincare products. Product recommendations will be provided based on your skin type and concerns. Clients should follow at-home skincare routines as advised by our estheticians.

 

11. Payment:
Payment is due at the time of service and can be made by cash, credit card, or another agreed-upon method. PLease note that payments outside of cash are subject to HST. 
 

12. Privacy and Confidentiality:
Client information, including medical history and skincare concerns, will be kept confidential and used solely for treatment purposes. We adhere to all privacy and data protection laws.

 

13. Feedback and Concerns:
We welcome feedback from our clients to improve our services. Please don't hesitate to share your thoughts or concerns with our staff.

 

14. Appointment Reminders:
We offer appointment reminders via text, email, or phone call. This is sent out 24 hours before your appointment. 

 

15. Minors:
Clients under 18 years of age must have parental consent for any skincare services.

 

16. Special Offers and Promotions:
We may offer special promotions and discounts from time to time. Terms and conditions will apply to these offers.

 

17. Liability:
The Derma Studio is not liable for any adverse reactions or outcomes resulting from our skincare services or product use.

 

18. Changes to Policy:

We reserve the right to modify this policy as needed. Any changes will be communicated to clients in advance.

By establishing and communicating these policies clearly, you can help ensure a positive and professional experience for your clients and staff at your skincare business. Be sure to adapt this policy to your specific business needs and consult with legal professionals if necessary to ensure compliance with local regulations